As soon as you place your order, you will receive a confirmation email. Then, we will process your order within 1-3 business days, after which we will ship your package. Until your order has shipped, it will remain "unfulfilled" on your account.

Please make sure you are certain of the product specifications, as all orders placed are final. You have 12 hours following your order to proceed with any changes. After this timeline, we can't guarantee any changes to the order.

If you have any questions, please contact us 24/7 at support@morovan.com.

Shipping Time

Two key factors will decide when you will receive your package.

Shipping time = Processing time + Delivery time

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. If your order is ordered on a business day, it will be processed within 1 business day; if your order is ordered on a non-business day, it will be processed within 2-3 business days.

2. Item Delivery Time: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from.

Deliverable Country

1. United States

Standard Shipping: Free shipping on any orders paid over $39. If the order paid is less than $39, we will charge $8.99 for shipping on your order. (Shipping Time: About 2-4 business days, but in remote areas, it will take 4-6 business days.)

2. Australia, Czech Republic, Netherlands, Slovenia, Denmark

Standard Shipping: Basic shipping fee $4.99, $3.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

3. Canada

Standard Shipping: Basic shipping fee $3.99, $4.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

4. United Kingdom, New Zealand, Poland

Standard Shipping: Basic shipping fee $1.99, $6.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

5. France, Belgium, Germany, Italy, Colombia, Austria

Standard Shipping: Basic shipping fee $2.99, $4.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

6. Romania, Latvia, Bulgaria, Estonia

Standard Shipping: Basic shipping fee $7.99, $3.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

7. Slovakia, Hungary, Lithuania

Standard Shipping: Basic shipping fee $1.99, $6.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

8. Finland

Standard Shipping: Basic shipping fee $4.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

9. Japan

Standard Shipping: Basic shipping fee $2.99, $1.99 per 0.5kg weight. (Shipping Time: About 7-10 days)

10. Greece

Standard Shipping: Basic shipping fee $3.99, $8.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

11. South Korea, Singapore

Standard Shipping: Basic shipping fee $2.99, $3.99 per 0.5kg weight. (Shipping Time: About 10-12 days)

12. Puerto Rico (United States)

Standard Shipping: Basic shipping fee $3.99, $6.99 per 0.5kg weight. (Shipping Time: About 8-10 days)

13. Azerbaijan, Pakistan, Bahrain, Sri Lanka, Iran

Standard Shipping: Basic shipping fee $3.99, $11.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

14. Russia

Standard Shipping: Basic shipping fee $1.99, $1.99 per 0.5kg weight. (Shipping Time: About 25-30 days)

15. Algeria, Panama, Botswana, Ghana, Qatar, Kenya, Venezuela, Uruguay, Paraguay

Standard Shipping: Basic shipping fee $3.99, $12.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

16. Hong Kong

Standard Shipping: Free shipping on any orders paid over $39. If the order paid is less than $39, we will charge $6.99 for shipping on your order. (Shipping Time: About 4-6 days)

17. Taiwan

Standard Shipping: Basic shipping fee $2.99, $1.99 per 0.5kg weight. (Shipping Time: About 7-10 days)

Tips: Please provide your ID number in the order notes.

18. Malta

Standard Shipping: Basic shipping fee $8.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

19. Sweden

Standard Shipping: Basic shipping fee $8.99, $1.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

20. Ireland, Turkey

Standard Shipping: Basic shipping fee $3.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

21. Cyprus

Standard Shipping: Basic shipping fee $10.99, $7.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

22. Croatia

Standard Shipping: Basic shipping fee $7.99, $2.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

23. Portugal, Luxembourg

Standard Shipping: Basic shipping fee $1.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

24. Switzerland, Norway

Standard Shipping: Basic shipping fee $11.99, $1.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

25. Indonesia, Malaysia, Philippines, Thailand

Standard Shipping: Basic shipping fee $1.99, $3.99 per 0.5kg weight. (Shipping Time: About 12-15 days)

26. South Africa

Standard Shipping: Basic shipping fee $3.99, $7.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

27. India

Standard Shipping: Basic shipping fee $25.99, $8.99 per 0.5kg weight. (Shipping Time: About 9-12 days)

28. Lebanon, Belarus

Standard Shipping: Basic shipping fee $2.99, $11.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

29. Spain

Standard Shipping: Basic shipping fee $7.99, $1.99 per 0.5kg weight. (Shipping Time: About 15-20 days)

30. South Africa

Standard Shipping: Basic shipping fee $2.99, $5.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

31. Kuwait

Standard Shipping: Basic shipping fee $3.99, $9.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

32. Costa Rica

Standard Shipping: Basic shipping fee $5.99, $5.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

33. Chile, Brazil

Standard Shipping: Basic shipping fee $2.99, $6.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

34. Egypt

Standard Shipping: Basic shipping fee $3.99, $10.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

35. Saudi Arabia

Standard Shipping: Basic shipping fee $2.99, $12.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

25. Morocco

Standard Shipping: Basic shipping fee $2.99, $9.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

25. New Caledonia

Standard Shipping: Basic shipping fee $3.99, $13.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

25. Peru

Standard Shipping: Basic shipping fee $2.99, $7.99 per 0.5kg weight. (Shipping Time: About 20-25 days)

Courier Contact

United States

USPS: +1(800)275-8777, Press 6 and then 4 for Customer Service

UPS: +1(800)742-5877

Other Countries

Please contact us through customer service (support@morovan.com), and we will provide you with the corresponding post office contact number.

Shipping FAQS

1. If you have a problem with your tracking number or package delivery, please contact the courier company directly before contacting us.

2. If your order shows shipped but still has no logistics information, please allow 1-4 business days for the tracking information to show.

3. In some rare cases, the tracking information may not be updated, but you will still receive your order.

Please note that MOROVAN is not responsible for the package after the tracking information shows it was successfully delivered to the destination. If for some reason you did not receive it, we advise you to contact the shipping carrier for clarification.