Shipping Policy
As soon as you place your order, you will receive a confirmation email. Then, we will process your order within 1-3 business days, after which we will ship your package. Until your order has shipped, it will remain "unfulfilled" on your account.
Please make sure you are certain of the product specifications, as all orders placed are final. You have 12 hours following your order to proceed with any changes. After this timeline, we can't guarantee any changes to the order.
If you have any questions, please contact us 24/7 at support@morovan.com.
Shipping Time
Two key factors will decide when you will receive your package.
Shipping time = Processing time + Delivery time
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. If your order is ordered on a business day, it will be processed within 1 business day; if your order is ordered on a non-business day, it will be processed within 2-3 business days.
2. Item Delivery Time: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from.
Deliverable Country
1. United States
Standard Shipping: Free shipping on any orders paid over $39. If the order paid is less than $39, we will charge $8.99 for shipping on your order. (Shipping Time: About 2-4 business days, but in remote areas, it will take 4-6 business days.)
2. Australia, Czech Republic, Netherlands, Slovenia, Denmark
Standard Shipping: Basic shipping fee $4.99, $3.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
3. Canada
Standard Shipping: Basic shipping fee $3.99, $4.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
4. United Kingdom, New Zealand, Poland
Standard Shipping: Basic shipping fee $1.99, $6.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
5. France, Belgium, Germany, Italy, Colombia, Austria
Standard Shipping: Basic shipping fee $2.99, $4.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
6. Romania, Latvia, Bulgaria, Estonia
Standard Shipping: Basic shipping fee $7.99, $3.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
7. Slovakia, Hungary, Lithuania
Standard Shipping: Basic shipping fee $1.99, $6.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
8. Finland
Standard Shipping: Basic shipping fee $4.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
9. Japan
Standard Shipping: Basic shipping fee $2.99, $1.99 per 0.5kg weight. (Shipping Time: About 7-10 days)
10. Greece
Standard Shipping: Basic shipping fee $3.99, $8.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
11. South Korea, Singapore
Standard Shipping: Basic shipping fee $2.99, $3.99 per 0.5kg weight. (Shipping Time: About 10-12 days)
12. Puerto Rico (United States)
Standard Shipping: Basic shipping fee $3.99, $6.99 per 0.5kg weight. (Shipping Time: About 8-10 days)
13. Azerbaijan, Pakistan, Bahrain, Sri Lanka, Iran
Standard Shipping: Basic shipping fee $3.99, $11.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
14. Russia
Standard Shipping: Basic shipping fee $1.99, $1.99 per 0.5kg weight. (Shipping Time: About 25-30 days)
15. Algeria, Panama, Botswana, Ghana, Qatar, Kenya, Venezuela, Uruguay, Paraguay
Standard Shipping: Basic shipping fee $3.99, $12.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
16. Hong Kong
Standard Shipping: Free shipping on any orders paid over $39. If the order paid is less than $39, we will charge $6.99 for shipping on your order. (Shipping Time: About 4-6 days)
17. Taiwan
Standard Shipping: Basic shipping fee $2.99, $1.99 per 0.5kg weight. (Shipping Time: About 7-10 days)
Tips: Please provide your ID number in the order notes.
18. Malta
Standard Shipping: Basic shipping fee $8.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
19. Sweden
Standard Shipping: Basic shipping fee $8.99, $1.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
20. Ireland, Turkey
Standard Shipping: Basic shipping fee $3.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
21. Cyprus
Standard Shipping: Basic shipping fee $10.99, $7.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
22. Croatia
Standard Shipping: Basic shipping fee $7.99, $2.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
23. Portugal, Luxembourg
Standard Shipping: Basic shipping fee $1.99, $5.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
24. Switzerland, Norway
Standard Shipping: Basic shipping fee $11.99, $1.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
25. Indonesia, Malaysia, Philippines, Thailand
Standard Shipping: Basic shipping fee $1.99, $3.99 per 0.5kg weight. (Shipping Time: About 12-15 days)
26. South Africa
Standard Shipping: Basic shipping fee $3.99, $7.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
27. India
Standard Shipping: Basic shipping fee $25.99, $8.99 per 0.5kg weight. (Shipping Time: About 9-12 days)
28. Lebanon, Belarus
Standard Shipping: Basic shipping fee $2.99, $11.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
29. Spain
Standard Shipping: Basic shipping fee $7.99, $1.99 per 0.5kg weight. (Shipping Time: About 15-20 days)
30. South Africa
Standard Shipping: Basic shipping fee $2.99, $5.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
31. Kuwait
Standard Shipping: Basic shipping fee $3.99, $9.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
32. Costa Rica
Standard Shipping: Basic shipping fee $5.99, $5.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
33. Chile, Brazil
Standard Shipping: Basic shipping fee $2.99, $6.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
34. Egypt
Standard Shipping: Basic shipping fee $3.99, $10.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
35. Saudi Arabia
Standard Shipping: Basic shipping fee $2.99, $12.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
25. Morocco
Standard Shipping: Basic shipping fee $2.99, $9.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
25. New Caledonia
Standard Shipping: Basic shipping fee $3.99, $13.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
25. Peru
Standard Shipping: Basic shipping fee $2.99, $7.99 per 0.5kg weight. (Shipping Time: About 20-25 days)
Courier Contact
United States
USPS: +1(800)275-8777, Press 6 and then 4 for Customer Service
UPS: +1(800)742-5877
Other Countries
Please contact us through customer service (support@morovan.com), and we will provide you with the corresponding post office contact number.
Shipping FAQS
1. If you have a problem with your tracking number or package delivery, please contact the courier company directly before contacting us.
2. If your order shows shipped but still has no logistics information, please allow 1-4 business days for the tracking information to show.
3. In some rare cases, the tracking information may not be updated, but you will still receive your order.
Please note that MOROVAN is not responsible for the package after the tracking information shows it was successfully delivered to the destination. If for some reason you did not receive it, we advise you to contact the shipping carrier for clarification.