As soon as you place your order, you will receive a confirmation email. Then, we will process your order within 1-3 business days, after which we will ship your parcel. Until your order has shipped, it will remain "unfulfilled" on your account.

Please make sure you are certain of the product specifications, as all orders placed are final. You have 12 hours following your order to proceed with any changes. After this timeline, we can't guarantee any changes on the order.

If you have any questions, please contact us 24/7 at [email protected].

Shipping Fee

United States

Free shipping on any orders paid over $29.99 (after any discount that might be applied). If the order paid is less than $29.99, we will charge $6.99 for shipping on your order.

Other Countries

Free shipping on any orders paid over $59.99 (after any discount that might be applied). If the order paid is less than $59.99, we will charge $12.99 for shipping on your order.

Shipping Courier

We provide an online tracking number to ensure you receive your package. We ship using USPS, UPS & Swiship and you can track your order through them.

Courier Contact

United States

USPS: +1(800)275-8777, Press 6 and then 4 for Customer Service

UPS: +1(800)742-5877

Shipping Time

There are two key factors that will decide when you will receive your package. Other countries will take 20-30 days to delivey.

Shipping time = Processing time + Delivery time.

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. Usually, it is around 1-3 business days to process. If your order is ordered on a business day, it will be processed within 1 business day; if your order is ordered on a non-business day, it will be processed within 2-3 business days.

2. Item Delivery Time: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from.

United States: The general shipping time is 2-4 business days, but in remote areas it will take 4-6 business days.

Other Countries: The general shipping time is 8-16 business days.

Shipping FAQS

1. If you have a problem with your tracking number or package delivery, please contact the courier company directly before contacting us.

2. If your order shows shipped but still no logistics information, please allow 1-4 business days for the tracking information to show.

3. In some rare cases, the tracking information may not be updated, but you will still receive your order.

Please note that MOROVAN is not responsible for the package after the tracking information shows it was successfully delivered to destination. If for some reason you did not receive it, we advise you to contact the shipping carrier for clarification

Covid-19 Disclaimer: WE’RE ACCEPTING AND SHIPPING ORDERS WITHOUT ISSUE and we fulfill all orders with no delay at this time. However, due to the current situation and this is unfortunately beyond our control, your parcel can take longer than usual to be delivered to your doorstep. We apologize in advance for any inconvenience.