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Please contact us in time if you encounter any problems. We will offer you the best solution.
Strictly Control The Quality of Products
As a manufacturer and user of poly gel nail kits, Morovan has been committed to controlling the quality of poly gel kits from the source, and providing high-quality poly gel nail kits as our purpose
2-IN-ONE POLY NAIL GEL KIT:
This poly gel nail kit contains 5 colors poly gel, 4 colors Gel Polish, a nail drill, a nail Lamp, 8 colors Glitters, a base coat, a top coat, a nail dehydrator, an acid-free primer and a slpip solution.
5* Colors Poly Gel, 4 *Colors Gel Polish, 1*Nail Drill ,1*Nail Lamp, 8* Colors Glitters, 1*Base Coat, 1* Top Coat,
1* Nail Dehydrator, 1* Acid-Free Primer,1* 75ml Slpip Solution, 1*Brush, 1*Nail Flie,100pcs Nail Dual Forms
48W PREMIUM NAIL LAMP
COMPLETE POLY GEL NAIL KIT
4 COLORS GEL NAIL POLISH AND BASE TOP COAT
MOROVAN NAIL TOOLS
Electric Nail File with Six Interchangeable Bits
1. Needle Head: Polish nail edge.
2. Bit for cuticle work. Polish nail side edge.
3. Cone for under nails, cuticles, and sidewalls.
4. Small barrel for surface work. 5. Large barrel for surface work and shortening.
6. Mandrel + sanding bands for surface work, shortening, and removal.
Q: Why does the nail always feel "not dry " or “sticky” after curing？
A: After finishing the polygel nails, there will be a sticky layer on the nail surface, which will be mistaken for not drying. You can wipe the surface of the nail with slip solution or nail cleanser, which the sticky layer can be easily removed and the nails will be more smooth and shiny.
Q: Why did the polygel received become hard?
A: Poly Gel is a colloid, when the temperature you are in is too low, the gel will appear to harden. Don't worry, this is a normal phenomenon, just soak it in warm water and then it will work fine.
Q: How to avoid lifting?
A: Before operating the poly gel nails, please clean your cuticles and file your nails surface, this can effectively avoid lifting and make nail manicures last longer.
Q: How long does it take the poly gel to cure?
A: It is recommended to cure with the 48W LED lamp for 120 -180s.The time needed depends on the thickness of the poly gel.
Orders placed using our standard shipping will be processed within 1-2 business days.
Free shipping on any orders paid over $29.99. If the order paid is less than $29.99, we will charge $6.99 for shipping on your order.
There are two key factors that will decide when you will receive your package. Shipping time = Processing time + Delivery time.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually, it is around 1-2 business days to process.
2. Item Delivery Time: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from. The general shipping time is 2-4 business days, but in remote areas it will take 4-6 business days.
If you want to return or refund, you can refer to our suggested steps:
Step1: Email us at [email protected] with your order ID or receipt of product with pictures of the product. Meanwhile, you need to detail why you want to return the item or refund. We will reply to your email within 12 to 36 business hours. In the email we will mention whether you are eligible for a return or refund.
Step2: If you are approved, you need to select the item you'd like to return or exchange, and send it to the address we provided in our email.
Step3: Package your items according to the emailed instructions, then go to the local courier point to fill in your personal information, and finally, pay your shipping fee.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Our policy is valid for 14 days from the date you receive your packages. If your order has been delivered over 14 days, unfortunately, we can not provide you with a return or refund. Please check all items as soon as you receive your package to avoid running out 14 days of our return policy. To complete your return, we require a receipt or proof of purchase. You must email us at [email protected] with your order ID and receipt of the product with pictures. Your items must be unused, identical to the items you received and does not affect our secondary sales. It must also be in the original packaging.
After receiving your returned product, we will review it within 1-3 business days. At the same time, We will notify you by email on the same day if you are approved or denied.
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within 7 bussiness days.
If you have not received your refund, please double check your bank account first. Then contact your credit card company and it may take some time for your refund to be officially released. Next, contact your bank. It usually takes some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at [email protected].
Your satisfaction is our top priority. However, due to the nature of our products, We do not currently offer exchanges on all items you received. We only replace defective or damaged items. To be eligible for a exchange, you must email us at [email protected] within 14 days of receipt of the product with pictures. Once your exchange has been received and reviewed, we will send you an email notifying you that we have approved your exchange. We will also notify you of the new logistics orders. We’re sorry for the inconvenience.
If your order includes a set, stickers and other items, which we give away for free, we consider it a gift, we do not currently offer refunds.
To return your product, you should email [email protected] for a return address. You will be responsible for paying your own return shipping.
Contact address: Room 682, Building C5, No. 3, Huaxu Street, Tianhe District, Guangzhou City, Guangdong Province, China, 510000
1. How long will it take to receive a credit for my returned items?
Once we received your items, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank/original payment method for details.
2. I received the wrong product. Can I return it?
If your online order is not as expected, please contact [email protected] for assistance. Our Service Team will be happy to assist you in processing your returns, for products in stock, we will send a correct to your address.
3.My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact within 14 days at [email protected] for assistance.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside, take some clear photos related and contact us as soon as possible.