Our policy is valid for 30 days. If your purchase has been delivered over 30 days, unfortunately, we cannot provide you with a refund or exchange.
To be eligible for a refund, your item must be unused and identical to the item you received. It must also be in the original packaging.
Refunds ( if applicable)
To be eligible for a refund or exchange, you must email us at [email protected] within 30 days of receipt of the product with a picture of the product. Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within 7 bussiness days.
Delayed or Lost Refunds ( if applicable)
If you have not received your refund, please double check your bank account first.
Then contact your credit card company and it may take some time for your refund to be officially released.
Next, contact your bank. It usually takes some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at [email protected].
Fee Clause
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Specials ( if applicable)
can only be refunded for regular priced items, unfortunately, specials cannot be refunded and
Exchanged
We do not currently offer exchanges. We only replace defective or damaged items.
Gifts
If your item is a gift, we do not currently offer refunds.
Transportation
To return your product, you should email [email protected] for a return address. You will be responsible for paying your own return shipping. Shipping charges are non-refundable.
Refund Contact Information and Address
Contact phone: +1(415)216-3524
Contact address: Room 682, Building C5, No. 3, Huaxu Street, Tianhe District, Guangzhou City, Guangdong Province, China
Return / Exchange FAQs
1. How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank/original payment method for details.
2. I used PayPal to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us via email at [email protected] with your order ID. Our Service Team will be happy to assist you in processing your orders exchanges or cancellation.
3.I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact [email protected] for assistance. Our Service Team will be happy to assist you in processing your returns, for products in stock, we will send a correct to your address.
4. My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at [email protected] for assistance.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside, take some clear photos related and contact us as soon as possible.
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