Affected by Covid-19, there will be some delay in the delivery.
Orders placed using our standard shipping will be processed within 1-2 business days.
How can enjoy a free shipping policy?
Free shipping on orders over $29.99 on countries USA, UK, France, Germany, Hong Kong, Taiwan, Russia, Korea and Japan. Both shipping costs and shipping methods should be subject to what is stated on the Payment Page, and this may vary for different delivery destinations
How soon will I receive my package after my order is placed?
There are two key factors that will decide when you will receive your package. Shipping time = Processing time + Delivery time.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually, it is around 1 to 2 business days to process.
2. Shipping Method: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the following form for more detail about the delivery time:
Shipping Method Delivery Time Area
|Area||Delivery Time (business days)||Fee|
|USA||2-4||Free shipping over $29.99, $4.99 under $29.99|
|UK||3-5||Free shipping over $29.99, $4.99 under $29.99|
|Canada||8-10||First weight( 0.01kg) $9.99, additional weight $3.00 per 0.50kg|
|Oceanica (Australia)||5-15||First weight( 0.01kg) $9.99, additional weight $6.00 per 0.50kg|
|France||8-10||Free shipping over $29.99, $14.99 under $29.99|
|Germany||8-10||Free shipping over $29.99, $9.99 under $29.99|
|Brazil||5-15||First weight( 0.01kg) $4.99, additional weight $3.00 per 0.50kg|
|Arabia||5-15||First weight( 0.01kg) $12.99, , additional weight $6.00 per 0.50kg|
|Singapore||5-15||First weight( 0.01kg) $4.99, additional weight $4.00 per 0.50kg|
|Spain||5-15||First weight( 0.01kg) $9.99, additional weight $3.00 per 0.50kg|
|Mexico||5-15||First weight( 0.01kg) $9.99, additional weight $3.00 per 0.50kg|
|Hongkong||5-10||Free shipping over $29.99, $9.99 under $29.99|
|Taiwan||5-10||Free shipping over $29.99, $9.99 under $29.99|
|Switzerland||5-15||First weight( 0.01kg) $13.99, additional weight $6.00 per 0.50kg|
|Peru||5-15||First weight( 0.01kg) $15.99, additional weight $6.00 per 0.50kg|
|Russia||5-15||Free shipping over $29.99, $5.99 under $29.99|
|Korea||5-10||Free shipping over $29.99, $10.99 under $29.99|
|Japan||5-10||Free shipping over $29.99, $10.99 under $29.99|
|Europe (Belgium, Luxembourg, Netherlands, Sweden, Portugal, Italy, Norway, Denmark, Sweden, Ireland, Luxembourg, The Czech Republic, Slovakia, Poland, Slovenia, Romania, Hungary, Latvia, Lithuania, Estonia, Croatia, Ukraine, Georgia, Spain & Russia)||5-15||First weight( 0.01kg) $9.99, additional weight $6.00 per 0.50kg|
|Asia (Philippines, Vietnam, Thailand, Malaysia, India, Pakistan, Kazakhstan, Iran, Israel, Saudi, Cyprus & Palestine)||5-15||First weight( 0.01kg) $9.99, additional weight $6.00 per 0.50kg|
|Africa (Egypt, Libya, Morocco, South Africa, Niger, Ghana, Cote d'Ivoire, Togo, Sultan & Guinea)||5-15||First weight( 0.01kg) $9.99, additional weight $6.00 per 0.50kg|
|Oceanica (New Zealand)||5-15||First weight( 0.01kg) $9.99, additional weight $6.00 per 0.50kg|
In addition, our products are all inclusive of tax.
Affected by the coronavirus epidemic, it may lead to the extension of the delivery time. In some areas or countries with a serious epidemic, the delivery time may be twice as much as the normal standard.
Note: Affected by Covid-19, there will be some delay in the delivery.
If you want to return or refund, you can refer to our suggested steps:
Step1: Email us at [email protected] with your order ID or receipt of product with pictures of the product. Meanwhile, you need to detail why you want to return the item or refund. We will reply to your email within 12 to 36 business hours. In the email we will mention whether you are eligible for a return or refund.
Step2: If you are approved, you need to select the item you'd like to return or exchange, and send it to the address we provided in our email.
Step3: Package your items according to the emailed instructions, then go to the local courier point to fill in your personal information, and finally, pay your shipping fee.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Our policy is valid for 14 days from the date you receive your packages. If your purchase has been delivered over 14 days, unfortunately, we cannot provide you with a refund or exchange.To be eligible for a refund, you must email us at [email protected] with your order ID and within 14 days of receipt of the product with pictures of the product. Your item must be unused and identical to the item you received. It must also be in the original packaging.
After receiving your returned product, we will review it within 1-3 business days. If you are approved, We will notify you by email on the same day.
To complete your return, we require a receipt or proof of purchase. Please check all items as soon as you receive your package to avoid running out 14 days of our return policy.
To be eligible for a refund, you must email us at [email protected] with your order ID and within 14 days of receipt of the product with pictures of the product. Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within 7 bussiness days.
Delayed or Lost Refunds
If you have not received your refund, please double check your bank account first.
Then contact your credit card company and it may take some time for your refund to be officially released.
Next, contact your bank. It usually takes some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at [email protected].
Your satisfaction is our top priority. However, due to the nature of our products, We do not currently offer exchanges. We only replace defective or damaged items.To be eligible for a exchange, you must email us at [email protected] within 14 days of receipt of the product with pictures of the product. Once your exchange has been received and reviewed, we will send you an email notifying you that we have approved your exchange. We will also notify you of the new logistics orders. We’re sorry for the inconvenience.
If your order includes a set, stickers and other items, which we give away for free, we consider it a gift, we do not currently offer refunds.
To return your product, you should email [email protected] for a return address. You will be responsible for paying your own return shipping.
Refund Contact Information and Address
Contact address: Room 682, Building C5, No. 3, Huaxu Street, Tianhe District, Guangzhou City, Guangdong Province, China, Zip Code: 510000
Return / Exchange FAQs
1. How long will it take to receive a credit for my returned items?
Once we received your items, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank/original payment method for details.
2. I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact [email protected] for assistance. Our Service Team will be happy to assist you in processing your returns, for products in stock, we will send a correct to your address.
3.My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact within 14 days at [email protected] for assistance.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside, take some clear photos related and contact us as soon as possible.